Customer service specialist

About the Opportunity We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry. Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests. This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team. What You'll Be Doing - Responding to inbound customer enquiries via phone and email. - Assisting customers with waste collection bookings and service requests. - Managing enquiries relating to missed bin collections and waste services. - Investigating and responding to invoice queries and discrepancies. - Communicating clearly and professionally with customers and internal stakeholders. - Using internal systems to update customer information and manage service requests. - Ensuring all customer enquiries are handled efficiently and accurately. What We're Looking For We're looking for someone who is reliable, switched-on and brings a positive attitude to the team. Ideally, you'll have: - Previous experience in a customer service or call centre environment. - Excellent verbal and written communication skills. - Confidence handling inbound calls and managing customer enquiries. - Strong email writing skills, with the ability to communicate clearly and professionally. - Good attention to detail, particularly when reviewing invoices and customer information. - The ability to adapt to changing priorities and learn new systems quickly. - A proactive approach, strong work ethic and reliable attendance. Desirable experience: - Exposure to Microsoft Dynamics. - Experience using phone systems such as 8x8. - Previous experience in administration, billing or service-based industries. What's on Offer? - Monday to Friday, 9:00 am – 5:00 pm. - $37.58 per hour + superannuation - Initial 2-month contract. - Immediate start. - Supportive and welcoming team environment. - A positive workplace culture with regular team celebrations, lunches and social events. Location & Requirements - Based in Braeside, VIC. - A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport. - Full Australian working rights are required. - Office-based. Interested? If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you! Apply now to be considered.