Field Service Manager

About Us Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities. Summary: As a Field Service Manager, together with Sales, you are the face of Envipco towards our customers. Your main tasks will be to build up the local service team in Poland to support the growing install base. Qualify potential service partners, ensure company policies/best practices are followed and in general, manage and be accountable for daily service operations. You will work very closely with the country manager and central back-office teams to ensure the successful deployment, commissioning, and ongoing support of RVM’s into the Polish market. The position will be closely aligned to our European Support team to ensure a structured transfer of knowledge and experience from the field to support continuous improvement for our entire product portfolio. Responsibilities: - Take overall responsibility for service delivery and operational performance in the region, ensuring compliance with SLAs and company standards. - Manage and supervise Field Service, Service Desk, Application Support, Logistics and Warehouse teams, as well as external service partners. - Set team objectives, manage workloads, monitor performance and ensure efficient resource allocation. - Actively participate in recruitment, onboarding and development of technical and operational staff. - Collaborate with Sales to forecast service capacity and resource needs in line with installed base growth. - Oversee logistics, warehouse operations, spare parts availability and inventory management to ensure efficient service delivery. - Coordinate with Operations, Sales and Development teams to improve service quality and operational efficiency. - Identify and mitigate operational, contractual and project-related risks. - Monitor service performance, conduct quality reviews and provide regular management and customer reporting. - Support Business Development in identifying additional sales and service opportunities. - Gather customer feedback and stay informed about product developments to drive continuous service improvement.