Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in India. We are looking for a proactive and customer-focused Technical Support Specialist to take ownership of the technical support experience for enterprise clients using AI-powered SaaS solutions. In this role, you will serve as the primary point of contact for incoming support requests, ensuring timely responses, effective troubleshooting, and clear communication throughout the resolution process. You will work closely with Support Engineers, Product, and Engineering teams to investigate technical issues, coordinate escalations, and maintain a seamless customer experience. Beyond day-to-day support, you will play a key role in building the support function from the ground up by developing knowledge bases, improving workflows, and establishing scalable processes. You will support enterprise customers across areas such as authentication, platform configuration, integrations, and real-time audio functionality. This fully remote opportunity offers significant autonomy and the chance to shape a growing technical support function, with potential to progress into a leadership role as the team expands.