Head of Social Community (Global)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Social Community (Global) based in Brazil. We are seeking a strategic and hands-on Head of Social Community to shape how a global consumer brand connects with guests, homeowners, and online audiences. As the first hire in this function, you will build the community strategy from the ground up, defining the brand’s voice and presence across relevant social platforms and online spaces. You will create and nurture communities, lead social listening initiatives, and turn conversations into actionable insights for teams across the business. You will also take ownership of public engagement, reputation management, and sensitive customer interactions, ensuring every response strengthens trust and loyalty. With a dedicated tools and testing budget, you will have the freedom to experiment, measure results, and scale the approaches that work. This is an ownership-focused role for someone who understands online communities and enjoys building genuine relationships through meaningful, timely engagement.