Client Services Manager

Position Summary: As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points. Education and Experience: - 2+ years of sales experience with a proven track record - Advanced Aesthetics license required Responsibilities as CSM: - Develop, maintain and implement the practice of strategic goals and objectives - Conduct sales consultations including LHR, Skin Profiles, and Tattoo Removal - Oversee individual and clinic sales reporting along with your Clinic Director - Write weekly motivational sales updates to the team - Perform outreach and follow ups using text campaigns  - Identify training opportunities and needs to communicate with Clinic Director - Ensure overall customer service satisfaction - Maintain an understanding of all products and services offered by NIMA - Attend and participate in weekly/monthly team meetings - Conduct targeted outreach via text campaigns and follow ups - Educate clients on membership balances and reward programs - Ensure exceptional service and follow through on client concerns Essential Skills and Abilities: - Leadership skills - Strong communication skills, oral and written - Proficient in MS Word, Excel, and all Google Drive functions/applications - Ability to set a consistent positive and motivating tone with team members - Customer service oriented with quality care focus - Effective organizational skills with attention to detail - Ability to manage multiple projects simultaneously and complete in a timely manner - Present a highly professional image - Ability to build client relations Schedule: - Part Time  - Schedule must be flexible with some evening availability Compensation and Benefits: - Hourly based on experience + commission - Employee discounted treatments and products