Network & Technical Support Officer

ZKTeco is a world leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access control, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions and embedded biometric and radio-frequency identification modules. - Assist in executing inspection and testing of devices to confirm quality conformance to specifications and quality. - Assist in creating detailed, comprehensive, and well-structured test plans and test cases - Liaise with internal teams (e.g. developers and product managers) to identify system requirements - Assist in handling updates, upgrades, repair, and other maintenance tasks of hardware - Assist in designing and install well-functioning computer networks, connections, and cabling - Keep records of customer interactions & feedback - Provide technical support to customers and clients and advice where necessary  - Testing and configuring software and maintain and repair hardware and peripheral devices - Assist in maintaining computer network infrastructure and ensure network security - Assist in monitoring daily operations, including server hardware, software, CCTV, access control, and operating systems. - Assist in the coordination of technology installations, upgrades, and maintenance. - Assist in overseeing  and manage staff work tools, ensuring they are available as required - 2-3 years of proven experience in managing IT infrastructure and services. - Experience in computer networking, networking administration, and installation.  - Bachelor’s degree/Higher National Diploma in Electrical Engineering, Information Technology, Computer Science, or any related field. - Ability to diagnose faults, user-testing, and implement required changes. - Proficient in computer hardware, cabling installations and support, wireless technology applications and interface, and IT security. - Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies - Proficient in Microsoft Windows software, including server, office, and exchange - Multi-tasking and time management skills, with the ability to prioritize tasks.  - Highly organized and detailed oriented - Excellent diagnostic, analytical, and problem-solving skills. - Good communication and interpersonal skills