Scheduler

SUMMARY/OBJECTIVE The Scheduler is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the logistics team with daily scheduling tasks. Essential Functions - Work and maintain all incoming install, deliveries, shipments, pre-walks and follow up request via inbox/email. - Call builders/customers to verify job readiness. - Schedule orders by requested ship date and maintain organized filing. - Build install purchase orders. - Install invoice processing and communication. - Respond to telephone inquiries and assist in solving questions from internal and external customers - Answer incoming calls and emails timely & professionally - Perform other duties as requested by Operations and Logistics manager Competencies/Skills/Abilities - Maintain a high level of professionalism and positive attitude when calling customer - Maintain a cordial tone and positive attitude at all times - Must be detail oriented and extremely organized - Must accurately take orders and fill out reports - Strong verbal and written communication skills are required - Proven ability to implement process improvements - High School Diploma or GED required - Ability to be detail oriented, multi-task, work within specified timeframes and in a fast paced environment. - Previous Customer Service work experience is required; previous work experience in our industry is preferred - Proficient with Microsoft Office; Outlook, Excel, Word