Sales Support

POSITION OVERVIEW Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits. The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry. Responsibilities: - Work construction management software tools - Process change orders - Manage open orders - Share any service or installation notes with customers - Enter and schedule new orders - Collect payments - Create picture books - Provide customers with order status and monitor any delays - Handle warranty tickets by scheduling service and ordering parts - Answer incoming calls or emails; timely & professionally - Perform other duties as requested Basic Qualifications: - High School Diploma or GED required - Strong organizational skills and effective team player - Ability to be detail-oriented and multi-task, work within specified timeframes - Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus - Previous Customer Service work experience is required; previous work experience in our industry is preferred - Proficient with Microsoft Office; Outlook, Excel and Word WORK LOCATION This position works in a showroom, an office or can be partially remote if agreed upon during hiring. Additional details will be provided during the interview process.