Store Manager - Boston (Copley)

AMI is looking for a Store Manager for Boston - Copley Place. Reporting to the Retail Director of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include: TEAM MANAGEMENT The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration: - Hire, supervision, training, and development of a high performing team - Management and monitoring of schedules to maximize performance and profitability - Train team on products and brand knowledge DRIVING SALES The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service: - Supports team to achieve individual and team sales targets. - Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.). - Provides daily reports to the Retail Director and HQ. - Works closely with Merchandising team by communicating and providing feedback and better knowledge of the customers. - Sees business opportunity and possible challenges to help initiate changes and improve the business. CLIENTELING AND EVENTS - Recruits new clients (stylists, agents, prospects) - Foster long-term relationships with existing clients; sends, follow-ups and hosts one-to-one experiences. - Serves as the ambassador of the stylist program for the store. - Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others). CLIENT RELATIONS The Store Manager spreads the AMI spirit by offering alongside with his/her team a unique customer experience: - Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood - Understands customer needs and proposes a relevant selection of products while encouraging cross - selling. - Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients. - Introduces new clients to the brand. OPERATIONS MANAGEMENT The Store Manager is the guarantor of the store image: - Participates in the reception of merchandise and ensures supply needs. - Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises... - Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.) - Actively participates in the Visual Merchandising of the store, proposes options during rotations.