Client Services Manager

Client Services Manager (CSM) Location: Denver, Colorado Work model: Full time, on-site five days per week Compensation: $60,000–$65,000 base salary, plus performance-based incentives and benefits Join BAYADA At BAYADA, our work is rooted in a commitment to provide compassionate, high-quality care and to support the people who make that care possible. We are seeking a personable, service-minded Client Services Manager to help coordinate dependable care, build trusted relationships, and support clients and field employees across the Denver territory. This is a relationship-centered role for someone who brings warmth, sound judgment, initiative, and a genuine desire to help people succeed. You will balance the needs of clients and employees with the operational goals of the office, contributing to a supportive team and a strong care experience. What you’ll do - Coordinate and manage a caseload, helping ensure client services are delivered reliably and meet client needs. - Build and maintain positive relationships with clients, field employees, referral sources, and colleagues. - Support field employees through responsive communication, administrative guidance, and problem-solving. - Participate in recruiting field employees and help strengthen the team serving the territory. - Coordinate schedules and service needs, adapting thoughtfully as circumstances change. - Contribute to the growth and development of the caseload through relationship-building and excellent service. - Monitor the operational and financial health of the caseload and work toward team goals while keeping people and quality of service at the center. - Learn and use the technology and systems needed to support day-to-day operations. What you’ll bring - A warm, respectful, people-centered approach. You can build trust, influence positively, and motivate others. - Strong customer service skills and the ability to communicate with care and professionalism. - A track record of working toward goals or targets, with a practical, team-oriented approach to results. - Comfort with technology and the ability to learn new systems quickly. - Initiative, follow-through, humility, and a willingness to take on challenges. - The ability to work on-site at the Denver office five days per week. Preferred qualifications - Experience in healthcare, home care, or a related service environment. - Experience supporting, leading, or managing people. People leadership experience is welcome, but not required. - A bachelor’s degree, or equivalent relevant healthcare experience. Candidates from customer-focused backgrounds such as hospitality, banking, or restaurants are encouraged to apply. A degree is preferred, not required; equivalent relevant experience is valued. Work setting and compensation This position is based in the Denver office and supports the Denver metro territory. The role is on-site five days per week; applicants should be able to commute reliably to the office. No routine travel is expected. On-call participation is not mandatory; voluntary coverage may be available and is compensated separately. The base salary range is $60,000–$65,000, plus eligibility for performance-based incentives and benefits. Incentive compensation is based on the applicable plan and role performance. About BAYADA BAYADA Home Health Care is committed to helping people live safely at home with comfort, independence, and dignity. We are grateful for the clients, families, and care professionals who make this mission possible, and we continue working toward excellence in every interaction. As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.