Account Manager - Creative

Welcome to IBG! IBG (Innovative Beauty Group) is a global one-stop beauty shop. By partnering with our clients as an extension of their teams, we bring beauty visions to life. IBG consists of more than 300 colleagues spread over 13 locations worldwide. IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. Together, we are concept builders and boosters with global opportunities for well-known retailers and brands. Centdegrés is building a new kind of creative studio in North America — one that operates at the intersection of strategy, design, content, and product innovation. The Account Manager is responsible for building trusted client relationships and leading the delivery of creative services that meet client objectives and drive profitable growth for Innovative Beauty Group. As the primary connection between clients and internal teams, this role translates business needs into clear creative briefs, guides projects from concept through execution, and ensures exceptional attention to detail at every stage. Combining an engaging, relationship-focused approach with strong business acumen, the Account Manager balances creative excellence, client satisfaction, and commercial performance. The scope of account ownership and strategic leadership will reflect the appointed level. This is for a new role. In this role, you will: Client Relationships & Account Leadership - Own day-to-day client relationships, serving as a responsive, knowledgeable partner who understands each client’s business, priorities, brand, and expectations. - Build trust through an engaging, professional approach, proactive communication, and consistent follow-through on commitments. - Lead client meetings, presentations, and account reviews, clearly communicating recommendations, project progress, decisions, and next steps. - Translate client feedback into constructive, actionable direction for internal teams while protecting the integrity of the creative brief. - Anticipate client needs, resolve concerns promptly, and identify opportunities to strengthen long-term partnerships and increase agency revenue. Creative Project Delivery & Quality - Translate client objectives into clear briefs, defined scopes of work, deliverables, budgets, and realistic timelines. - Partner with Creative, Studio Traffic, Marketing, Sales, and other relevant teams to guide projects from initial brief through final delivery. - Review client-facing materials for accuracy, completeness, brand alignment, and consistency with approved requirements before release. - Manage feedback, revisions, and approvals, maintaining clear documentation and flagging scope changes or delivery risks early. Business Acumen & Account Growth - Develop a strong understanding of account revenue, project costs, pricing, and profitability to support sound commercial decisions. - Prepare and manage proposals, estimates, and scopes of work in partnership with the appropriate internal stakeholders. - Monitor budgets and scope throughout delivery, documenting changes and securing appropriate approvals before additional work proceeds. - Identify opportunities to grow existing accounts and introduce relevant IBG capabilities that address client needs and create sustainable value. Cross-Functional Collaboration & Leadership - Align internal teams around client priorities, clear responsibilities, and agreed deliverables, ensuring commitments are realistic and achievable. - Maintain accurate account records, project updates, and revenue forecasts to support planning and leadership visibility. - Resolve competing priorities with sound judgment, escalating issues with practical recommendations rather than allowing surprises. - Share client insights and market feedback to strengthen creative recommendations, service quality, and ways of working. - Lead strategic account planning, senior client relationships, and coaching of account team members, as applicable.