Customer Success Manager

ABOUT THE ROLE Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI shopping tools while gradually growing into ownership of a larger portfolio and key relationships. WHAT YOU'LL DO - Handle client questions by email and in meetings with a friendly, knowledgeable, solutions-oriented approach. - Help clients use AI chat and voice tools effectively, and configure and maintain settings in product back-end systems. - Adapt your communication and enablement to clients with different levels of technical expertise. - Share structured client feedback and product improvement ideas with the Product team. - Support sales colleagues with product evaluations and scoping proposals for potential upsells. - Monitor account health, identify expansion opportunities, and take on greater ownership of projects and client relationships over time. WHAT WE'RE LOOKING FOR - 0 to 2 years of professional experience, including experience in a client-facing support role. - A completed degree in business, business informatics, industrial engineering, or a related field. - Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting. - Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful. - Native-level or C2 German and strong written and spoken English. - A customer-focused, empathetic, proactive communicator who can work in a structured and self-directed way. COMPENSATION & BENEFITS Visa sponsorship is not available. LOCATION Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work from within Germany is also possible.