Telephony Engineer (Avaya)

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com BETSOL is hiring remote Telephony Engineers to support a large-scale Avaya environment upgrade and datacenter migration for an enterprise client. You will research, audit, clean up, and cut over existing Avaya configurations as the environment moves from ESXi 7 to ESXi 8 and prepares for migration to modern CoLo datacenter facilities. This is a fully remote role; offshore candidates are welcome, with a workday that overlaps the U.S. until at least noon Eastern on U.S. business days. Key Responsibilities - Research, audit, and clean up existing Avaya configurations, and cut them over to new and upgraded systems - Administer Avaya Aura Communication Manager (dial plans, route patterns, trunk groups) - Program and maintain VDNs and vectors (call routing logic) - Configure and clean up hunt groups / skill-splits and administer stations/endpoints, including bulk moves/adds/changes - Perform translation backup/restore and Communication Manager version migrations - Support broader voice engineering work as needed Required Skills & Experience - Avaya Aura Communication Manager (CM) 10.2 administration — dial plan, route patterns, trunk groups - VDN and vector programming (call routing logic) - Hunt Group / Skill-Split configuration and cleanup - Station/endpoint administration, including bulk moves/adds/changes - Announcements administration - G450 Media Gateway logical configuration (network regions, IP codec sets, DSP resource allocation) - S8300 Server and LSP (Local Survivable Processor) / ESS (Enterprise Survivable Server) administration - Avaya Site Administration (ASA) / SAT command-line proficiency, including bulk translation tools - Translation backup/restore and CM version migration experience - CDR (Call Detail Recording) interpretationPreferred / Additional (Messaging specialization) - Administration expertise in Avaya Messaging (Avaya IX Messaging) - Experience migrating Avaya Aura Messaging (Modular Messaging) to Avaya Messaging — mailboxes, users, and integration with Avaya CM