Customer Care Representative

Customer Care Representative We are looking for a high-energy, results-driven Customer Care Representative who thrives in a fast-paced environment. Every call is an opportunity to build trust, help customers, and turn their needs into scheduled work. If you bring strong people skills, a solid work ethic, and the confidence to guide conversations, we want to hear from you. Your experience may come from a call center, retail, hospitality, service coordination, or another highly customer-facing operations role. We can teach you our systems and processes. You bring the initiative, accountability, and willingness to learn. Ready to Stand Out? Call (866) 887-2218 and follow the prompts to tell us about yourself. This is your first step in the interview process and your chance to make a strong impression. Who We Are Current Electric is an award-winning home services company built on teamwork, accountability, and delivering a five-star customer experience. Our Customer Care team plays a key role in our growth by creating opportunities and supporting both our customers and field teams every day. Why Choose Current Electric - Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives - Comprehensive health benefits including medical, dental, and vision, along with company-paid life insurance - Health Savings Account - Consistent Monday through Friday schedule from 8:30 AM to 5:00 PM - 401(k) with company match up to 4% - Employee referral bonus program - Ongoing training and development in a team-focused, high-performance environment What You Will Do Drive Results Through Every Call - Make outbound calls to schedule service, follow up on estimates, and create new opportunities - Turn both inbound and outbound conversations into booked appointments - Listen to customer needs and guide them to the next step with confidence and clarity Work in a Performance-Driven Environment - Operate in a structured call center with clear expectations around call volume and booking performance - Manage multiple tasks while staying organized, accurate, and responsive - Work toward individual and team goals, using feedback and training to improve Deliver a Five-Star Experience - Communicate clearly, professionally, and with purpose - Build trust with customers and handle concerns with patience and confidence - Ensure every interaction reflects our commitment to quality service Be a Strong Teammate - Work closely with dispatch and leadership to keep schedules running smoothly - Support team goals and contribute to a positive, accountable environment - Follow through on commitments and communicate when priorities change or issues arise What You Bring Relevant Experience - Experience in a highly customer-facing role, such as retail, hospitality, service coordination, front desk operations, sales, or a call center - A track record of helping people, managing competing priorities, and following through in a busy environment - Sales, appointment scheduling, or outbound calling experience is helpful but not required People Skills and Work Ethic - Strong listening and communication skills, with the ability to build rapport and guide a conversation - Confidence making calls, addressing concerns, and asking customers to take the next step - Dependability, initiative, and ownership of your work - Ability to stay organized and maintain a professional, helpful approach under pressure - Willingness to learn, apply feedback, and work toward measurable goals Technical Skills - Comfort using computers, entering accurate information, and working across multiple systems - Ability and willingness to learn ServiceTitan, our customer management and scheduling platform; prior experience is not required - Familiarity with Google Workspace, including Docs and Sheets, is helpful Education High school diploma or GED required. What Success Looks Like - You consistently meet or exceed booking and call performance goals - You help customers move from questions to scheduled appointments - You maintain accurate records and follow through on customer needs - You take ownership of your performance and apply what you learn - You show up each day with energy, focus, and a team-first mindset Equal Opportunity Employer Current Electric is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.