CUSTOMER CARE EXECUTIVE

Global Profilers is an HR outsourcing and recruitment firm in Africa, we are currently recruiting for our client, a smart solution provider company Customer Care Executive would have the following responsibilities: - Attend to Customer’s Issues & resolve them in a timely & efficient manner - Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively - Raising, following up and closure of Trouble Tickets - Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process - Follow up for Collections through timely reminders to Enterprise & Retail Customers - Ensuring Collections of receivables are achieved as per the set targets - Service & MTTR Improvement Plans - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Generate Sales Leads - Graduate in science is preferable, any other discipline may also apply - NYSC Certified - Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations. Fair Knowledge of Telecom Technologies: -  Internet Bandwidth & Leased Circuits -  Smart Solutions & Internet of Things (IoT) -  Internet BroadbandSoft Skills & Characteristics: -  Strong organizational skills -  Self-motivated and detail-oriented -  Quick to collaborate and coordinate with team members when necessary -  Prior experience working with the Telecommunication Customer Care   Department -  Strong math and critical reasoning skills -  Customer Relationship Management -  Resourcefulness & Result-Oriented approach -  Customer-Oriented Approach -  Strong Oral & Written Communication Salary  100,000 monthly   LOCATION Jakande, Lekki, Lagos.  Note only candidates from the mentioned location and its environment would be considered for this role.