Digital Project Manager

About the role Pugpig works with some of the world's leading media brands to launch apps built on our established digital publishing platform. We're growing our US team and looking for two Digital Project Managers to join us in New York: someone with a couple of years' experience delivering digital projects, along with a more established PM who can independently lead complex customer implementations. These are hands-on, customer-facing roles. You'll be the day-to-day delivery partner for our customers, understanding their goals and challenges, translating them into practical plans and bringing together the right people at Pugpig, including developers, designers, product specialists and Customer Success. You'll move between strategic customer conversations and detailed technical delivery discussions, managing expectations and ensuring projects are delivered to a high standard, on time and on budget. Both roles offer genuine ownership and influence, with the opportunity to help shape how we deliver projects as our US business grows. What you will do Lead customer delivery - Own the end-to-end delivery of digital projects, from discovery and scoping through to launch and handover. - Build trusted relationships with customers, understand their goals, priorities and pain points, and translate these into clear delivery plans. - Keep customers informed and confident, managing expectations when priorities, timelines or scope change. - Identify potential issues early, explain options and work with customers and internal teams to find practical solutions. Coordinate internal delivery - Identify and bring together the right people across Pugpig, including developers, designers, product specialists and Customer Success, to answer questions, solve problems and make decisions. - Translate customer needs into clear internal actions, facilitate effective communication between customer and technical teams, and ensure ownership is understood. - Create clarity when information is incomplete, priorities compete or decisions are needed. Manage projects effectively - Define and maintain project plans, timelines, milestones, budgets and delivery documentation. - Run structured kick-offs, status meetings, workshops and retrospectives, ensuring clear decisions, owners and next steps. - Manage risks, issues, assumptions and dependencies, and protect project scope by documenting changes and their impact on time, cost and quality. - Track progress honestly, maintain project tools, forecast delivery costs, monitor project burn and identify the cost of delay when trade-offs are required. - Support project resourcing, timesheeting, invoicing and budget tracking. Improve how we work - Identify opportunities to improve our delivery processes and customer experience, challenging existing ways of working constructively and suggesting practical solutions. - Use AI and other tools to improve planning, documentation, communication and operational efficiency. - Contribute to the wider Professional Services team and help us scale our approach as the business grows.