Billing Support Specialist

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products. You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience. If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you! What you’ll be doing: - Resolve billing and subscription inquiries from customers and internal teams - Review, consolidate, and reconcile orders, contracts, invoices, and payments - Handle terminations and outstanding payment inquiries - Update and maintain accurate customer account information - Assist in the coordination of hardware returns - Ensure SLAs are met, with a focus on timely and high-quality responses - Document and track customer interactions in CRM systems (Salesforce, Zendesk) - Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues - Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps - Follow established processes and contribute feedback for improvements What you need to bring: We're looking for a candidate who has experience with the following: - Experience in an administrative, billing, or support role - Strong organizational and time management skills - High attention to detail and accuracy - Problem-solving mindset with the ability to follow structured processes - Strong communication skills in English EVEN BETTER IF YOU HAVE: - Experience with Salesforce and Zendesk - Familiarity with SaaS or subscription-based environments - Additional languages - Interest in technology, retail, or hospitality industries We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: - A flexible work environment that empowers you to do your best work (3 days a week in office) - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families - Etc… Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.