Technical Support Agent

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: - Work closely with business units and technical teams to clarify requests and track task progress; - Monitor Grafana boards to assess system performance and detect potential issues; - Record incidents in JSM/Jira in compliance with established workflows; - Handle support tickets, ensuring they are updated regularly and resolved promptly; - Escalate incidents when required, adhering to internal protocols; - Draft and deliver notifications about scheduled or unscheduled technical activities; - Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team. Experience you’ll need to bring: - 6–12 months of experience in Technical Support or L1 Support; - English proficiency at B1+/B2 level or higher for written communication and working with technical documentation; - Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes; - Ability to use browser DevTools (Network, Console); - Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.); - Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos. It's a perfect match if you have those personal features: - Analytical thinking: looking beyond the reported symptoms to identify the root cause of an issue; - Attention to detail when working with statuses, IDs, logs, transactions, etc; - Ownership: taking responsibility for cases until resolution and following up on escalated issues; - Ability to prioritize multiple cases simultaneously, considering SLAs and business impact; - A calm and systematic approach during incidents and high-priority issues; - Willingness to learn and quickly understand new products, systems, and processes. Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin.