QA Communication Specialist

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth. Perfect for those who aim to: - Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email); - Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics; - Track response times and ensure communication SLAs are met; - Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations); - Escalate critical issues and follow up until they are resolved; - Provide structured feedback to managers based on QA reviews; - Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks); - Maintain a record of recurring mistakes and systemic issues within the team; - Prepare regular reports on communication quality and team discipline; - Initiate and support process improvements that impact partner communication quality. Experience you’ll need to bring: - Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations; - Ability to write clearly, concisely, and professionally; - Fast learner, ready to dive into the specifics of affiliate and iGaming domains; - Upper-Intermediate level of English. It's a perfect match if you have those personal features: - Strong sense of responsibility and ownership over quality; - Ability to provide tactful and constructive feedback; - System-oriented mindset and focus on process clarity; - Capability to remain neutral and objective in evaluations; - Stress resilience and confidence in handling sensitive or conflict cases; - Proactive attitude and willingness to suggest improvements, not only report issues. Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin.