Account Manager

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE MISSION We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross-selling of additional services. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing, and reporting key data points. Key Responsibilities: - Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio; - Maximize account value by systematically identifying opportunities for product upselling and the cross-selling of Scalapay’s ecosystem of services; - Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant; - Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option; - Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge; - Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team; - Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research; - Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion; - Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager; - Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services; - Meet your merchants face-to-face regularly via on-site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role); Minimum Qualifications: - Strong business acumen; - Prior experience in retail or travel is a definite asset - Proven ability to grow partnerships; - Proven experience in upselling and cross selling to maximize Merchants portfolios Total Transaction Volume; - Excellent communication skills; proactive, organized and data-driven profile; - Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines; - Proficiency in Italian (C1-C2), and English (B2+) is a must; - If you speak MEDDIC, it’s a plus; - 2/3 years experience in account management and/or business consultant. Hiring process - An initial chat with our Talent team - An interview with the Hiring Manager to deep dive into your experiences and better understand your motivation; - A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Growth; - A final chat with Simone (our CEO) where he will share and assess the Scalapay Values Compensation will be determined based on skills, experience, and qualifications. Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance. Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. Pro tip: send your CV in English 😉 Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.