Business Analyst Junior+/Middle [Delivery Platform]

We’re looking for a Business Analyst to join our Delivery Platform, responsible for production and inventory of Plata cards and distribution it among our ambassadors. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency. Challenges that await you: - Develop business and operational processes for our Inventory - Work deeply with the partners (communicate directly with the factory) - Design interfaces and solutions within internal systems - Participate in team development - Work with the backoffice system - Design, document, and maintain operational regulations, workflows, and standards - Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary - Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery - Write clear and structured requirements for development teams - Define tasks, track progress, and control delivery timelines - Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes - Monitor and improve key metrics related to delivery efficiency, productivity, and quality - Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders What makes you a great fit: - Strong business mindset with hands-on experience in operational environments - Proven ability to work with business and product metrics, define KPIs, and use data for decision-making - Experience collaborating with product analysts and translating insights into actionable changes - Excellent communication skills — confident working with operational teams and senior stakeholders - Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems - High level of structure and organization — comfortable managing complex processes and multiple streams of work - Experience in task decomposition, prioritization, and deadline control - Ability to write clear, structured requirements and work effectively with engineering teams - Strong stakeholder management and expectation-setting skills - B2 or higher English level for effective communication with an international team Your bonus skills: - Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations / Card Production - Experience working in large operational organizations with significant frontline staff, such as: - delivery services - logistics or warehouses - couriers or drivers (marketplaces, fintech, e-commerce - Experience or understanding of people management, motivation systems, or operational leadership Our ways of working: - Innovative Spirit: A commitment to creativity and groundbreaking solutions - Honest Feedback: valuing open, transparent communication - Supportive Team: a strong, collaborative community - Celebrating Achievements: recognizing our wins together - High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: - Relocation support to Mexico with assistance for the employee and their family - Flexible work from our office - Healthcare Coverage - Education Budget: Language lessons, professional training and certifications - Wellness Budget: Mental health and fitness activity reimbursements - Vacation Policy: Annual leave and paid sick leave as per applicable policies