Client Service Specialist – Payments

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: - Experts in banking and payments, capital markets, and wealth & asset management - Committed to growing our business and hiring the best talent to help us get there - Focused on maintaining our nimble, agile, and entrepreneurial culture Role Overview We are looking for Client Engagement Support / Migration Managers to support client-facing activities and migration initiatives within the Payments domain. The ideal candidate will have a strong client servicing background, excellent stakeholder management and communication skills, and a solid understanding of Payments products, processes, and business operations. The role requires someone who is comfortable engaging directly with clients, coordinating across business and operational teams, and supporting a smooth client migration and onboarding experience. Key Responsibilities - Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience. - Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support. - Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions. - Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery. - Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary. - Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders. Required Skills & Experience - Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments. - Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows. - Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients. - Experience coordinating multiple stakeholders and managing client expectations. - Strong organisational, problem-solving, and issue-resolution skills. - Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment. Nice to Have - Previous experience supporting client migrations, onboarding, or product transitions within financial services. - Knowledge of payment schemes, payment processing, or transaction banking products. - German language proficiency (spoken and/or written). ONLINE RECRUITMENT PROCESS STEPS - Screening call with the Recruiter - Competencies interview with Capco Hiring Manager - Client interview - Feedback / Offer #LI-Hybrid