BM Caterers - Front of House Supervisor

Front of House Supervisor – BM Caterers Location: M&S Distribution Centre    Salary: £13.26 per hour   Contract: Full time Shift pattern: 4 days on, 4 days off.       7am-7pm (12 hour shift). Lead service with energy and confidence We’re looking for a Front of House Supervisor who can inspire a team, lead by example and help create an exceptional customer experience every day. At BM Caterers, we believe service should feel personal, professional and full of personality. This is a great opportunity for someone ready to take the next step in their hospitality career. What you’ll be doing - Supervising front of house service and daily standards - Leading customer interaction with confidence and warmth - Supporting, motivating and developing the team - Helping deliver excellent client and customer satisfaction - Ensuring procedures and standards are followed consistently - Creating a positive and collaborative team culture - Supporting day-to-day organisation and service flow What you’ll be doing - Delivering food and drink service to a high standard - Ensuring service areas remain clean, organised and presentation-ready - Responding to customer requests with professionalism and care - Working closely with colleagues to keep service smooth and efficient - Following company procedures and service standards at all times What we’re looking for - Previous experience in a supervisory role - A confident and supportive leadership style - Strong communication and people skills - A passion for customer service - A positive, solutions-focused mindset - High standards and strong attention to detail Why join BM Caterers? - An annual day off for your birthday - Monthly masterclasses with Michelin-starred chefs - Fully funded development courses from Levels 2 to 7 - Apprenticeship and career development opportunities - Freedom Friday - a paid day off to volunteer at a charity of your choice - Free lunch on shift - Discounts and cashback at a wide range of retail and leisure outlets - Cycle-to-work scheme - 24/7 access to the Mental Health Charter App - Enhanced parental leave - Paid leave for fertility treatment - Grandparent leave - Extra paid day off for your wedding or commitment day - Pension and life assuranceReady to join us? Join us and find your happy career in a happy place. At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.