Driver Verification Agent

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Driver Verification Agent to join our team in Cape Town Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. Your responsibilities will include - Monitor and correct Drivers Profiles in line with SOP. - Provide input on SOP reviews. - Conduct audits on all compliance documents. - Capture the driver's details on Driver Verification Control Spreadsheet (Excel). - Attend to the Driver Transfer mailbox and action transfer requests. - Turn-off IC Drivers with expired documents and E-Learning. - Send weekly emails to hubs informing them of expired documents and e-learning. - Accurately compile verification stats on the assigned Monthly Recruitment & Verification letter and submit to relevant stakeholders i.e. Franchisee, Hub recruiter, FM & FCC. - Action all verification requests via the Zendesk ticketing system. - Complete daily reports on performance (Verification & Clean up). - Take responsibility for matters and work assigned. - Attend weekly team meetings timeously. Attributes required: - Exceptional organizational and compliance and administrative skills. - Have a keen eye and attention to detail. - Must be able to work under pressure and high workloads from time to time. - Must be able to think outside of the box and be proactive in your approach to your responsibilities. - A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables) - Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical. - Ability to present ideas succinctly, in writing and verbally. - Versatile and with an appetite to learn from the experience of others and independently through experimentation and research. - Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact. Qualifications and Experience: - Matric - 1 – 2 Years Audit / Document Management Experience - KYC & AML experience - Must be knowledgeable on Excel, PowerPoint, and Google Workspace - Knows how to work under pressure - Works well in a team - Must be computer literate. Why Join TFS: - Purpose-driven impact: Transform lives through logistics innovation - Advanced technology: Work with cutting-edge systems in a fast-paced environment - Career growth: Thrive in an agile space that champions continuous improvement - Inclusive culture: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. More than just a job, we offer: A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.