L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)

Madrid · On-site · full-time · Comercial/Axa

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About the role

JavaAWSAzureTerraformCI/CDLinuxStakeholder Management

- Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization. - Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities. - Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations. - Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles. - Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis. - Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development). - Core Technical Stack: - Terraform - GitHub - OpenShift - Argo CI/CD - Authentication & Authorization mechanisms (API security standards: OAuth, OpenID) - Foundational knowledge of AWS and Azure - ITIL Framework & Processes - Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments. - Education: Bachelor’s degree in Computer Science or an equivalent relevant field. - Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON. - MuleSoft Omni Gateway (Flex Gateway) expertise. - Network fundamentals (Virtual IPs, firewalls, load balancers, etc.). - Certificate lifecycle management. - API Testing Tools: Postman, SOAPUI (User level). - Linux environments. - Knowledge of Silva. English: C1 level (CEFR) minimum (required for working in an international environment). Madrid