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Customer Experience Specialist (United States)
Remote job · Remote · fulltime_permanent · Customer Experience
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About the role
Your Adventure Starts Here
Ready for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe’s most ambitious scale-ups? Then HelloPrint is your place to be.
From our office in Valencia, we make sure our customers love us—by delivering a 9+ WOW experience. As we continue to grow, we’re looking for a new English-speaking superstar to join our team. Someone who’s passionate about people, excited about delivering amazing service, and eager to learn in a fast-paced, international environment.
Meet the Team
You’ll join our diverse and driven Customer Experience team—full of international colleagues who are all working toward one goal: happy customers. We support each other, challenge each other, and have fun along the way.
What You’ll Do
- Be the first point of contact for our American customers via phone, email, and chat.
- Guide customers to the right product or service by proactively offering advice and solutions.
- Deliver service with a smile and live our core value: Think Like a Customer.
- Collaborate with design, production, and logistics teams to ensure a flawless customer experience.
Do you think you are the missing piece of the puzzle? Keep reading!