Executive Housekeeper

Raffles Jaipur  Key Areas: 1. Knowledge 2. Service 3. Operations 4. Leadership 5. Human Resource Responsibilities 6. Financial Responsibilities 7. Occupational Health and Safety (OH&S) Responsibilities 8. Values Special Note: The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job                   SECTION TWO:                                  KEY AREAS       Position                                   Director of Housekeeping   RESPONSIBILITIES                        ACTIVITIES   1. Knowledge 2. Service 3. Operations                                                               4. Leadership                     5. Human Resource Responsibilities                 6. Financial Responsibilities               7. Occupational Health and Safety (OH&S) Responsibilities           8.Values                         - Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated - Ensure that all auditing and reporting standards are communicated to and complied with by personnel·         Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner ·         Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented ·         Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors. ·         Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning. ·         Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels ·         Conduct monthly staff meetings and daily briefings with operational managers ·         Manage all external contractors related to their department by ensuring they comply with all hotel policies ·         To ensure that staff cadres are produced in accordance with business requirements ·         Supervise laundry and uniform, floral and decoration service operations ·         Perform related tasks and assigned special projects, including task management     - Lead and guide Housekeeping team to provide best service to all team members - Participate in coaching and counseling  - Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes - Work with all departments on the development and utilization of incentive and other types of motivational programs - Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.  - Plan for future staffing needs, conducting recruitment in line with company guidelines - Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs - Conduct probation and annual appraisals in line with company guidelines - Coach, counsel and discipline staff to enhance performance - Establish a productive work schedule in line with local labor law  - Prepare all departmental budgets and manage all operational costs within budgets - Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable - Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.  - Ensure all OH&S legislation, policies and procedures are adhered to - Be familiar with property safety, first aid and fire and emergency procedures - Log security incidents and accidents in accordance with hotel requirements - Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.  - Authenticity - Humility - Excellence - Generosity - Graciousness - Stewardship            SECTION THREE:                     JOB SPECIFICATIONS   Position                                      Director of Housekeeping   CHARACTERISTICS REQUIRED ESSENTIAL DESIRABLE PHYSICAL   - Neat appearance - Articulate - Good Posture  LANGUAGES - Oral and written fluency in English - Local languageOther languages QUALIFICATIONS / TRAINING   - Degree in Hotel Management - Good Housekeeping knowledge      WORK EXPERIENCE   - At least 2 years’ experience in a similar position - 10 or more years’ experienceDISPOSITION Leadership; Relationships; Character; Potential - Good organizational skills - Good level of engagement with guests - Good knowledge of Housekeeping Operations            OTHERS - Must be able to lead and manage a team and have previous experience of doing so - Knowledge of Opera Property Management System would be desirable - Must be proficient in Microsoft Office