Bilingual Account specialist, High Value

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Bilingual Account Specialist – High Value based in Canada. We are seeking an experienced, bilingual Account Specialist to manage complex, high-value delinquent and high-risk accounts in a remote banking environment. In this role, you will work directly with customers to understand their financial circumstances, negotiate appropriate payment arrangements, and identify effective recovery strategies. Your expertise will help resolve challenging account situations, reduce potential losses, and protect financial interests while maintaining a customer-focused approach. You will use analytical thinking, sound judgment, and strong negotiation skills to develop tailored solutions for complex cases. Working independently and collaborating with internal stakeholders, you will also contribute to strategic initiatives, process improvements, and knowledge sharing across collections teams. This opportunity is suited to a proactive professional who can balance customer needs, business objectives, and responsible risk management.