Bilingual Account specialist - Medium Value

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Bilingual Account Specialist – Medium Value based in Canada. We are seeking a customer-focused, bilingual Account Specialist to support customers with medium-risk delinquent accounts in a remote banking environment. In this role, you will help customers understand their payment options and identify practical solutions that align with their financial circumstances. You will combine relationship management, problem-solving, and collections expertise to support positive customer outcomes while minimizing financial losses. Working closely with internal teams, you will help resolve complex account situations and ensure transactions are handled accurately and efficiently. You will also contribute to process improvements, share knowledge, and support colleagues in achieving service and collections objectives. This opportunity is ideal for a professional who communicates with empathy, exercises sound judgment, and thrives in a structured, service-oriented environment.