Senior Field Support Technician / Deputy Lead

North Chicago, IL · Remote · Full-time · Information Technology

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About the role

Leadership

Computer World Services, Corp. (CWS) seeks a Senior Field Support Technician / Deputy Lead to provide advanced troubleshooting, hands-on technical support, and field-team leadership for the USMEPCOM ENLIST program, supporting remote locations, network connectivity, telecommunications, structured cabling, end-user devices, equipment installations, MEPS relocations, and outage recovery. The Senior Field Support Technician / Deputy Lead coordinates technicians during assigned incidents, guides complex installations and recovery activities, and serves as acting Field Operations Lead when the Lead is unavailable, working closely with the Outage Response Team, Service Desk, engineers, Government personnel, local IT service providers, carriers, and vendors.