Administrative Assistant | Contributory Retirement Appeals Board

Administrative Assistant   GOVERNMENT BUREAU CONTRIBUTORY RETIREMENT APPEALS BOARD (Boston or Regional Office) Attorney General Andrea Joy Campbell is looking for a highly motivated individual to join her team as a Administrative Coordinator in the Contributory Retirement Appeal Board (CRAB).   The Contributory Retirement Appeal Board is housed within the Office of the Attorney General and is made up of appointees of the Attorney General, Governor, Public Employees’ Retirement Administration Commission and the Department of Public Health, as applicable.  Its mission is to adjudicate matters involving public employees’ retirement systems and related benefits pursuant to G.L. c. 32.  Its goal is to provide prompt and fair adjudication of the cases before it as provided for in G.L. c. 32, §16(4).   Primary Duties: - Provide administrative support to the Board Members. Prepare and coordinate the Board meeting agendas, ensure quorum, follow up on outstanding items, ensure meetings are posted according to open meeting law if necessary. Ensure Board meeting packets are complete and sent to Board Members. Liaises between the CRAB Chair and board members. - Work with staff assigned to CRAB to review files and contact attorneys or litigants to obtain any outstanding documents necessary for adjudication. - Exercise independent judgment in performing a wide variety of administrative functions, including screening phone calls; drafting correspondence, routing calls and responding to questions, addressing general concerns, complaints, and requests for information; and reviewing and coordinating mail and documents for signature. - Manage Board meeting schedules and case dockets and communicate changes to to members of the Board and CRAB staff. - Attend meetings of the Board and provide administrative support, as needed. - Serve as liaison between the Board and internal and external stakeholders, including pro se claimants, claimants’ attorneys, paralegals, other office staff and outside agencies that perform related work. - Prepare and distribute notifications to the parties to the cases and other internal and external stakeholders of decisions rendered by the Board. - Provide courteous, prompt and professional communication of electronic and oral responses to inquiries from attorneys, the public and all supporting internal units and external stakeholders regarding administrative procedures, meeting dates and adjudications. - Assist in the creation and maintenance of all CRAB files and records, including but not limited to maintaining physical and electronic files for scanning and uploading. - Assist in collection and maintenance of statistics related to the filing and disposition of cases in CRAB’s jurisdiction. - Distribute rulings on motions and any interim orders issued by members of the Board. - Develop and recommend office-operating procedures in collaboration with, and subject to the approval of, the Chair or Board members, as applicable. - Assist in the preparation of responses to public records requests made to CRAB. - Assist in the preparation administrative records pursuant to G.L. c. 30A to facilitate court review. - Provide support to AGO staff assigned to or working with CRAB as the cases proceed through review by the courts. - Perform other duties as assigned.   Position Requirements: - Bachelor’s degree or an equivalent combination of relevant administrative or legal support experience, preferred. - Excellent organizational skills and demonstrated ability to manage multiple priorities deadlines and schedules. - Effective written and verbal communication skills including the ability to communicate professionally with members of the public and staff on all levels. - Demonstrated attention to detail and ability to handle sensitive or confidential information with discretion. - Proficiency with Microsoft Office applications and ability to learn and use case management systems.   The successful candidate will be able to demonstrate a connection to the people and communities we serve and a commitment to supporting a respectful and inclusive work environment.   Position Type: Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.   Salary: $57,590   The application deadline for this posting is  November 11, 2026, at 5:00 PM (ET). Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.   Inquiries regarding position & status may be made to: Sherrie Costa, Managing Administrative Assistant Government Bureau (617) 963-2071   The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions