Front Desk Agent (Russian Speaker)

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. - Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests. - Adheres to and executes all job task checklist points. - Perform registration process by obtaining data from guest and by observing the established guidelines. - Review all Group Resumes, VIP reports, daily business reports. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. - Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies. - Cash handling and credit processing as required, to include Gift Card redemption. - To support the Concierge or Telephone Operator as required. - Resolve guest complaints or otherwise follow up with manager. - Review room queue and work with Housekeeping to expedite turnover. - Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored. - Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department. - Post applicable charges for late check-outs requests. - Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached. - Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault. - Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security. - Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box. - Drive and champion ALL loyalty program. - Drive FO Up selling program. - Be familiar with hotel services and promotions and promote them. - Use Royal Service Manager as the main method of communication throughout the department as required for communication. - Take and deliver accurate and timely guest messages. - Respond to queries positively. - Follow department policies, procedures and service standards, including all safety policies. - Other tasks as assigned. -  Passion for guest service. -  Excellent written and verbal communication, interpersonal and leadership skills. -  Highly organized, results-oriented with the ability to be flexible and work well under pressure. -  Degree or Diploma in Hospitality Management is an asset. -  Fluency in English, and at least one additional language -  Minimum of 1 year previous Hotel experience is an asset. -  Must have the ability to handle a multitude of tasks and Guest requests. -  Knowledge of Property Management System such as Opera is an asset. -  Ability to work independently and prioritize responsibilities. -  Experience with a Hotel loyalty program an asset. - Computer proficiency in a Windows environment (Word, Excel, PowerPoint).