Head of Operations / COO

ABOUT THE ROLE A growing AI company serving manufacturers is looking for a Head of Operations / COO to work closely with its founders and lead day-to-day business operations. You will oversee customer delivery and the supplier and freight network, while building the systems that help a lean team scale. WHAT YOU'LL DO - Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution. - Build processes, metrics, and playbooks that enable the team to serve more manufacturers. - Partner with engineering to identify operational workflows for AI automation. - Manage supplier and freight operations, vendor relationships, and service quality. - Hire and lead the operations team as the business grows. - Work with the founders on planning, finance, and company priorities. WHAT WE'RE LOOKING FOR - Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP, Director, or in a similar role. - Hands-on experience in supply chain, procurement, logistics, or manufacturing operations. - Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up. - Strong numerical, systems, and process-design skills. - Experience in consumer goods, food, supplements, cosmetics, chemicals, freight brokerage, or third-party logistics is helpful. LOCATION On-site in San Francisco, California, five days per week. Candidates willing to relocate within the United States may be considered.