Customer Support Specialist (L1)

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing. Our Mission At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work. Our Product Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup. We're presently expanding our multinational team and seeking a Customer Support Specialist. Responsibilities - Registration of all client requests in the task management service - Ask customers targeted questions to quickly understand the root of the problem - Provide prompt and accurate feedback to clients - Properly escalate unresolved issues to appropriate internal teams - Providing advice to clients on using the software - Prioritize and manage several open issues at one time - Receiving and resolving requests via email - Acting as the first line of support for all external delivery integrations - Creating new instructions in the knowledge base - Maintain jovial relationships with clients