Battle Officer - Associate

About Agile Defense   At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.   Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 1978 Job Title: BATTLE OFFICER I Work Schedule: Shift work Clearance Level: Active in scope Secret Clearance SUMMARY Agile Defense is seeking a Battle Officer I in Fort Huachuca, Arizona. The ideal candidate will possess in depth knowledge of information technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process. JOB DUTIES AND RESPONSIBILITIES Responsible for the 24/7 technical oversight of a complex Global Cyber Operations Center supporting the Army’s CONUS and OCONUS Theaters Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network Ensure accurate reporting to GCC senior leaders and higher headquarters Ensure prompt incident response and conformance to organizational processes and service level targets (SLT) Monitor a variety of cyber assets using multiple tool sets to ensure the Army’s CONUS network is available Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response  Review Commander’s Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater  Be the subject matter expert about policy and procedure in the cyber environment; remain acutely aware of changes within the environment Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence Must be available for shift work to include weekends and holidays QUALIFICATIONS Active in scope Secret Clearance HS +1 yrs’ experience or AA/AS +4 To include 1+ years’ experience in military operations (IE: NETOPS/G3/S3/S6/TOC/JOC/SOC) Strong verbal and written communication skills Excellent people and phone skills Ability to prioritize and multi-task Experience with Microsoft Office products Must be willing to work flexible schedule (rotating shift work) Positive, focused, and engaging team player is a must Must be highly organized and adaptive to change Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions  Ability to interact professionally with all levels of Army customers/organizations (verbal and written) Must possess basic overall IT knowledge PREFERRED QUALIFICATIONS   Information Technology Infrastructure Library (ITIL) Foundations v4 Prior military IT operations experience at the Brigade level or higher Attention to detail and the ability to remain calm under pressure WORK ENVIRONMENT Working conditions are normal for an office environment. Fast paced, deadline-oriented environment. May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)