Staff Customer Support Advocate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Customer Support Advocate based in the United States. The Staff Customer Support Advocate will deliver exceptional customer support while driving strategic improvements that enhance the overall customer experience. This role combines hands-on technical troubleshooting with opportunities to lead impactful projects that strengthen support operations and product education. Approximately 60–70% of the time will be dedicated to assisting customers through email, live chat, and video calls, while the remaining time will focus on initiatives that improve processes, documentation, and team knowledge. As a trusted product expert, you will collaborate with product managers and other stakeholders to share customer insights and influence product improvements. You will also create educational resources and support team development through training and knowledge sharing. This fully remote opportunity is ideal for an experienced customer support professional who thrives in a collaborative, transparent, and results-oriented environment.