Service Operations Distribution Specialist

About Us • Company: Vensure Employer Solutions — largest privately held organization in HR technology and services; offers HR/HCM technology, managed services, and global BPO. Serves 95,000+ businesses and processes over $135B in annual payroll. Headquartered in Chandler, Arizona. Website: www.vensure.com Position Summary • Title: Service Operations Distribution Specialist • Purpose: Deliver exceptional service in a high-volume payroll environment by ensuring accurate, timely, and secure distribution of payroll materials; manage end-to-end printing, packaging, and preparation of payrolls for all clients; maintain quality, timelines, procedures, and compliance. Compensation • $12.00 - $18.00 hourly Essential Duties and Responsibilities • Assemble and prepare payroll packages per client specifications, including registers, departmental reports, worksheets, liability reports, checks, vouchers, and related documents; ensure accuracy and adherence to production timelines. • Operate office and production equipment (mailing systems, shipping PCs, printers, sealers, etc.) to process payroll and client packages on schedule. • Inspect printed payroll checks; perform quality checks, sorting, and secure packaging for pickup or delivery. • Prepare daily mail and overnight shipping labels; adhere to distribution schedules. • Complete package confirmations, logs, and checklists to track package movement and maintain security and visibility. • Follow security, confidentiality, and audit protocols to protect client and payroll data per company policy. • Identify, document, and escalate discrepancies or issues to prevent missing, incorrect, or delayed output. • Stage and replenish packaging supplies to ensure continuous production readiness. • Load and unload paper stock and related materials to support printers and production equipment. • Execute daily processing and printing tasks across platforms to ensure timely, accurate outputs. • Coordinate and monitor computer processing jobs; verify completion and address interruptions or errors. • Maintain regular, on-site attendance due to secure system access and hands-on operational requirements. Marginal Functions • Build and maintain relationships across teams to coordinate communications and client services. • Provide light administrative support (digital filing, shared drive maintenance, archiving vendor/training records). • Help maintain cleanliness and organization of production and storage areas. • Attend webinars and training to stay current on best practices. • Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities • Excellent communication and interpersonal skills; effective collaboration across teams. • Strong time-management and prioritization in a fast-paced environment. • Flexibility to perform varied print-room assignments and learn new equipment/processes. • Ability to collaborate with internal departments for seamless operations. • Strong work ethic and commitment to teamwork. • Sound decision-making and problem-solving abilities. • Familiarity with FedEx, UPS, and other courier services; coordinate shipments and evaluate vendor service levels and cost-saving opportunities. • Professionalism, reliability, enthusiasm, and attention to detail for reviewing printed documents. Education & Experience • High School Diploma preferred or equivalent combination of experience, skills, or education (including non-traditional degrees or training programs). • 1+ year experience with cloud-based printing solutions preferred. • 1+ year experience with administrative and clerical procedures. • Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn new applications. Physical, Mental, & Communication Demands • Physical: Primarily sedentary (sitting at a desk/computer); frequent use of hands for keyboard/mouse and office equipment; occasional walking; visual acuity for screen and printed materials; minimal lifting of documents and light supplies. • Mental: Sustained attention for assembling and verifying payroll packages; strong attention to detail; process monitoring; problem-solving; time-sensitive work in a deadline-driven environment; multitasking and task sequencing. • Communication: Clear verbal and written communication for reporting issues, completing logs and confirmations, and coordinating operations; professional interactions and cultural sensitivity; strict confidentiality when handling sensitive payroll and business information. Environmental Conditions • Professional office environment with computers and standard office equipment; climate-controlled setting, typical lighting, moderate noise; extended screen time, in-person collaboration, minimal exposure to physical hazards. Disclaimer • This description is not exhaustive and may be updated by management. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions. Nothing in this document creates an employment contract beyond an at-will relationship. Benefits • Health Insurance: Medical, dental, vision • Retirement: 401(k) with company match • Paid Time Off: PTO, Holidays, Parental leave, Sick Leave as required by state law • Other: Life insurance, short-term disability, long-term disability, Employee Assistance Program (EAP), FSA, HSA, identity-theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. #SolvoGlobal #LI-PROMOTED #LI-Onsite