Implementation Consultant

• Company: Vensure Employer Solutions — the largest privately held organization in the HR technology and service sector; provides HR/HCM technology, managed services, and global BPO; serves over 95,000 businesses and processes over $135B in annual payroll; headquartered in Chandler, Arizona; learn more at www.vensure.com • Position: Implementation Consultant (PEO implementation specialist) • Position Summary: Be a subject matter expert in your functional area; oversee client implementation, coordinate cross-functional teams, ensure regulatory compliance, and deliver an exceptional client experience. • Essential Duties & Responsibilities: • Lead the client implementation process for new PEO clients to ensure a seamless transition to our services • Manage full client implementation by gathering requirements and configuring PEO solutions to meet client needs • Serve as primary client contact during implementation: address concerns, answer questions, and provide guidance on system configuration and best practices • Deliver training and guidance to drive effective use and adoption of the PEO system • Troubleshoot and resolve technical or process-related issues during implementation • Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams • Maintain subject matter expertise on industry trends, workflows, complex client scenarios, and benefits regulations • Identify opportunities for process improvements and efficiency gains in benefit implementations • Perform other duties as required • Marginal Functions: • Propose enhancements to implementation methodologies, tools, and templates • Collaborate with peers and leadership to maintain consistency in implementation practices • Attend webinars, seminars, and trainings • Support ad hoc duties or projects as assigned • Knowledge, Skills & Abilities: • Excellent written and verbal communication and interpersonal skills; ability to build rapport with clients and internal teams • Problem-solving mindset with the ability to analyze complex situations and develop effective solutions • Exceptional attention to detail and strong analytical skills for data analysis and quality control • Ability to prioritize and re-prioritize to meet changing objectives and deadlines • Ability to stay organized and balance workloads according to task urgency • Maintain professionalism and composure under pressure or during escalated situations • Demonstrated teamwork skills and ability to foster cooperation among team members • Education & Experience: • High School diploma/GED or equivalent combination of experience, skills, education, certifications, or job training • Minimum of 3 years of related work experience • Proficiency with HR software and tools, specifically PrismHR • Strong understanding of payroll and HR processes, regulations, and compliance requirements • Proven experience in implementation, payroll, or related field; track record managing multiple implementation projects and meeting deadlines • Knowledge of relevant federal and state regulations for benefit administration • Proficient with Microsoft Office (Word, Excel, PowerPoint) • Licenses & Certifications: • Industry certifications not required but beneficial (for example: FPC, CPP, PHR, SHRM-CP, PMP) • Physical, Mental & Communication Demands: • Reasonable accommodations will be made to enable individuals with disabilities to perform the functions • Frequently required to sit; occasionally required to stand and walk • Must be able to remain stationary 75–100% of the time and occasionally move about the building to access equipment or mail • Constant communication with team members and employees; frequent computer and office equipment use (keyboard, mouse, printer, scanner, copier, fax) • Repetitive motions may include wrists, hands, and/or fingers • Requires ongoing mental comprehension to assess accuracy, neatness, and thoroughness of assigned work • Specific vision abilities include close vision and ability to adjust focus • Moderate concentration/intensity with prolonged mental effort; typical office noise level may be moderate • May occasionally move objects up to 20 lbs throughout the office • Environmental Conditions: • Indoor office environment with occasional moderate noise from equipment or co-workers • Disclaimer: • This job description does not state or imply that these are the only duties to be performed; employee will follow other job-related instructions and duties as requested by management • Management may add, revise, or delete information in this job description • Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship • Benefits: • Health Insurance: medical, dental, and vision coverage • Retirement Plan: 401(k) with company match • Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law • Other Benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal insurance, and pet insurance #SolvoGlobal #LI-PROMOTED #LI-Onsite