Service Manager

Best, Netherlands · On-site · Full-Time (English) · System Engineering Team

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About the role

Are you ready to shape the future of industrial robotic systems? Mujin is transforming how industrial robots perceive, plan, and execute work by bringing real-time intelligence to the factory floor through MujinOS, our hardware-agnostic, software-defined automation platform. Position: Service Manager We are looking for an experienced Service Manager to lead and develop our after-sales service operations at Mujin Europe. In this role, you will be responsible for building and managing a high-performing service team, ensuring reliable technical support for our customers, and establishing scalable service processes and infrastructure. You will oversee field service activities, implement a service ticketing system, and develop our 24/7 remote support capabilities. Working closely with customers and internal teams, you will play a key role in ensuring customer satisfaction, operational efficiency, and continuous improvement.