Key Holder (Manhattan)

New York, New York · On-site · Full Time · NYC

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About the role

Catbird is looking for experienced Key Holders to join our retail team in NYC. Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands-on services—including Forever Jewelry welding and device-based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product