Head of Advisory

Hours: 40 per week   Important: Right to Work in the UK: You must have the legal right to work in the United Kingdom and provide proof of eligibility during the recruitment process. Commute: You must be able to commute to the workplace within a reasonable distance and travel time. Recruitment Agencies: We do not accept applications or CV submissions from recruitment agencies for this position. Candidates must apply directly.     About the Company FDM CCS Insight is a trusted provider of data, research and strategic intelligence across the telecommunications and technology sectors. With over 30 years of industry experience, the company combines deep sector expertise with independent, evidence-based analysis to help businesses navigate market changes, identify growth opportunities and make informed, data-driven decisions.   About the Job The Head of Advisory is responsible for leading FDM CCS Insight's client-facing advisory and insight capability across the telecommunications industry. Leading the Industry and Panels & Pricing teams, the role will ensure that proprietary data, research and market expertise are translated into commercially relevant insights, compelling narratives, high-value presentations and actionable recommendations for clients. Key Responsibilities Advisory & Client Insight - Lead the development and delivery of high-quality client deliverables, presentations and engagement built on a foundation of strong data and insight. - Translate complex research, analysis and data into commercially meaningful recommendations. - Lead selected bespoke and white-glove client projects and develop appropriate advisory approaches. - Ensure outputs explain what is happening, why it matters and what clients should consider doing as a result. - Develop repeatable advisory frameworks and identify opportunities to provide greater strategic value to clients. Industry - Lead insight across technology telecommunications markets, competitors, consumers and technologies. - Identify emerging trends and their implications for clients. - Work with the team to set priorities for industry research based on market developments and client needs. - Develop thought leadership and strategic perspectives across UK and international telecommunications markets. - Ensure industry expertise is effectively incorporated into wider client deliverables. Panels & Pricing - Lead the interpretation and client application of consumer panel and pricing intelligence. - Develop competitor and proposition benchmarking and identify significant pricing, promotional and consumer trends. - Combine Panel, Pricing and Industry insight to create stronger commercial narratives and client benefits. - Identify new applications for proprietary datasets and develop insight propositions addressing recurring client questions. Advisory Commercialisation - Lead, manage and develop a team of industry-leading expert analysts, aligning their expertise with client needs and commercial priorities. - Develop and package analyst-led products and services, including advisory retainers, analyst access, briefings, workshops and bespoke research. - Identify new opportunities to commercialise analyst expertise, increase utilisation and grow recurring advisory revenue. - Monitor the commercial performance of analyst-led offerings and refine the portfolio based on client demand and market feedback. Client Presentations & Events - Lead significant client presentations, workshops and briefings. - Present complex information through clear executive-level storytelling. - Support strategically important client engagements alongside the Client Delivery Director. - Lead insight content for webinars, conferences, roundtables and customer events. - Develop the presentation and advisory skills of the wider team and represent FDM CCS Insight externally where appropriate. People Leadership - Lead, coach and develop the Industry and Panels & Pricing teams. - Set clear priorities, objectives and performance expectations. - Develop commercial awareness, advisory capability and subject-matter expertise. - Build succession within the function and create a proactive culture focused on identifying insights. Integration & Global Expansion - Support the Client Delivery Director with the continued integration of FDM CCS Insight. - Identify opportunities to combine data capabilities with industry expertise, maximising the value of the data and insight platform - Encourage collaboration between legacy teams and help develop a consistent combined advisory proposition. - Support international expansion and develop approaches that can be replicated across multiple territories.   Skills, Knowledge & Criteria Essential Criteria - Degree-level education data, business or a related discipline, or equivalent professional experience. - Minimum of 5 years’ experience in the telecommunications industry, gained within an operator, vendor, regulator, consultancy or research and analyst firm. - Minimum of 5 years’ experience in a senior advisory, consulting, research or insight leadership role delivering client-facing recommendations. - At least 3 years’ experience leading, coaching and developing teams of analysts or consultants. - Proven ability to turn data, including consumer panel and pricing intelligence, into clear commercial insight and recommendations. - Strong track record of presenting to senior and executive-level client audiences, including workshops and industry events. - In-depth knowledge of the UK telecommunications market, including competitors, propositions, pricing and consumer behaviour. - Experience developing and selling analyst-led products, retainers or bespoke research, with accountability for revenue.   Desirable Criteria - Postgraduate qualification (e.g. MBA or MSc) or relevant professional membership (e.g. Market Research Society). - Experience of international telecommunications markets beyond the UK. - Experience supporting business integration or bringing together teams following a merger or acquisition. - Established external industry profile, such as published thought leadership, media commentary or conference speaking. Personal Attributes - Confident presenting insights and recommendations to senior stakeholders and executive audiences. - Able to build credibility and trusted relationships with clients and industry contacts. - Commercially minded, with a focus on delivering value and identifying opportunities for growth. - Naturally curious, with a strong interest in telecommunications, technology and market developments. - Skilled at turning complex information into clear and actionable messages. - Collaborative and approachable, working effectively across teams and functions. - Proactive in identifying opportunities, challenges and emerging trends. - Comfortable leading discussions, workshops and client meetings. - Resilient and adaptable in a fast-paced and evolving environment. - Committed to developing people, sharing knowledge and supporting team success.   What We Offer - 25 days' annual leave plus bank holidays, increasing with length of service. - Three additional paid leave days: Personal Day, Volunteering Day and Company Day. - Enhanced family leave and pay, plus enhanced company sick pay. - Life assurance at four times salary and a company pension scheme. - Employee referral bonus, Employee Assistance Programme (EAP), virtual GP access and mental health and wellbeing support. - Social and networking events, plus WeWork membership benefits and exclusive perks.    Our Values One Team: We succeed as one business. Trust & Ownership: We trust people to own it. Openness & Respect: We are open, fair and respectful. Ambition & Innovation: We think bigger and move forward. Excellence & Impact: We take pride in the impact we create.   Equality, Diversity & Inclusion: We are an equal opportunities employer, welcoming applications from all suitably qualified candidates.