Country Operations Manager - Restaurants

Job Overview We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets. Key Responsibilities Operational Management: - Develop and implement operational policies and procedures to ensure smooth restaurant operations - Monitor restaurant performance metrics and identify opportunities for improvement - Manage inventory, supplies, and equipment to maintain optimal stock levels - Maintain a safe and sanitary working environment for all staff and guests - Ensure compliance with all health, safety, and regulatory requirements Financial Management: - Develop annual budgets for the restaurants and monitor performance against targets - Ensure restaurants operate within budget, making appropriate adjustments as necessary - Review and analyze financial statements to identify trends and opportunities for improvement - Develop and implement strategies to increase revenue and reduce costs Staff Management: - Recruit, train, and develop high-performing staff at all levels of the organization - Develop and implement employee engagement and retention programs - Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences - Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management Guest Experience: - Ensure all guests receive exceptional service and that restaurants deliver on brand promise - Develop and implement programs to enhance the guest experience - Monitor guest feedback and use insights to inform future initiatives - Identify opportunities to increase customer loyalty and repeat business Reports To: Group President