1st/2nd Line IT Support Engineer

Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving. THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE. The role will include: - Call-taking and immediate fixes (triage) - Pre-booked support tickets - Working with forward-thinking engineers and the latest technologies - On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.) - Diverse customer-base and solution portfolio - Integration with a fast-paced, international team of people - Excellent, developed roadmap opportunities for clear progression Role Specifics: - Probation Period: 3 months - Working Hours: 08:45 – 17:30 - Project work: Opportunities available - Transport: Must have a full UK driving license – pool cars available - Salary: Dependent on experience but based on a clear roadmap Working Knowledge Required: - PC, Mac + Windows Server (2016, 2019, 2022) Administration - Virtualisation Technologies (VMWare + Hyper-V) - Office 365 Administration (Exchange Online, Teams + SharePoint) - Printer Management + Administration - General Application Support (Office, Sage etc.) - Networking Concepts (DHCP, DNS, IP, NAT etc.) - Backup Management + Administration - Remote Support Tools - Active Directory + Azure AD Administration - Basic VoIP Understanding For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.