Health Information Services Clerical Supervisor

Hollywood Private Hospital has a reputation for providing outstanding healthcare throughout the Western Australian community. From 1942, Hollywood has evolved into a modern facility. In recent years we have significantly grown to become the largest hospital in WA with more than 900 licenced beds. Hollywood is also the largest private hospital in Australia. Hollywood provides care for patients across a wide range of disciplines including cardiology, gastroenterology, general medicine, general surgery, neurosurgery, oncology, orthopaedics, palliative care, psychiatry, rehabilitation and urology. Our Ramsay core values are the foundation of the hospital and, along with the Hollywood Spirit, include Respect for the Individual, Teamwork, Contribution to the Community and Pursuit of Excellence. The Hospital is owned and operated by Ramsay Health Care. Ramsay provides high quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom. Hollywood Private Hospital is seeking an organised and experienced Health Information Services (HIS) Clerical Supervisor to lead and support the daily operations of our Health Information Services team on a full-time basis. In this role, you will oversee clerical activities relating to health information management, ensuring medical records and patient information are processed, maintained and accessed accurately and efficiently. You will provide guidance to team members, coordinate workflows and support the delivery of high-quality administrative services in a busy hospital environment. This is an opportunity to contribute to the effective management of health information while promoting accuracy, confidentiality and a strong team culture. About You You are a proactive and detail-oriented professional with a background in Health Information Services, medical records or healthcare administration. You understand the importance of accurate and secure health information management and have sound knowledge of patient privacy, confidentiality and relevant record management procedures. You are confident using patient administration systems, document management platforms and scanning systems, with an understanding of the processes involved in preparing, scanning, indexing and quality-checking medical records. You bring a practical approach to problem-solving, strong communication skills and the ability to build positive working relationships across clinical and administrative teams. You also understand the importance of quality assurance, compliance and continuous improvement, including the application of relevant standards such as the National Safety and Quality Health Service (NSQHS) Standards. Key Responsibilities - Supervise and coordinate the daily clerical operations of the Health Information Services team, allocating workloads and monitoring progress to meet operational targets. - Oversee the maintenance, tracking, retrieval, scanning, indexing, quality checking and filing of patient medical records. - Ensure health information is accurate, complete, secure and confidential, in accordance with privacy requirements, legislation and Ramsay policies. - Provide day-to-day leadership, training and support to staff, including coordinating orientation, competency assessments and mandatory training. - Monitor staff performance, KPIs, workloads and productivity, and manage staffing hours and labour costs against departmental targets. - Respond to requests for health information from authorised internal and external stakeholders and liaise with clinical and administrative departments to support efficient service delivery. - Coordinate health record audits and support hospital accreditation requirements, including compliance with relevant quality standards. - Maintain appropriate access permissions within the Patient Administration System and report any suspected unauthorised access. - Review clerical procedures, identify opportunities for improvement and help resolve operational issues to support efficient workflows and high-quality service delivery.What You Will Also Bring - Previous supervisory or team coordination experience, with the ability to guide staff, manage competing priorities and support a positive team culture. - Strong organisational and problem-solving skills, with excellent attention to detail and the ability to meet deadlines. - Excellent communication and interpersonal skills, with a collaborative approach to working with a range of stakeholders. - Confidence using computer systems, databases and Microsoft Office applications. - A commitment to maintaining professional standards and complying with relevant legislation, policies and procedures. - A qualification in Health Administration, Health Information Management or a related discipline would be desirable. - Experience in a large private healthcare environment would be desirable.Remuneration On offer is a base hourly rate of $49.17–$53.42 + superannuation, based on experience and classification, exclusive of applicable penalties and allowances (Level 5, Ramsay Health Care WA Enterprise Agreement). What’s in it for You: At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including: - Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy - Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more - Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts - Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7 - Increase your take-home pay through novated leasing, plus discounts on leisure travel, gyms and lifestyle services.Why Join Ramsay: At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are: - Australia’s largest private hospital operator, with over 74 sites and 35,000 staff - A values-led workplace where you’ll be supported personally and professionally - A place with flexible, permanent and career-growth opportunities nationwide. - Must provide or complete a National Police Check conducted within the previous 12 months. - According to the role, Ramsay may require a Working-With-Children Check and proof of immunisation against infectious diseases. Apply: Ready to feel cared for while you care for others? Apply today. All applications must be lodged online.  Applications close: 18th November 2026 Reference number: JR117220  Please Note: Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au. Applications made by recruitment agencies will not be considered.