Customer Complaint Coordinator

Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers in Pune, Chandigarh, Banglore and Hyderabad, India. - Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, and ISO 13485 / 14971 - One(1) or more years of experience with medical terminology, clinical or laboratory knowledge, and familiarity with client`s products. - Two (2) year or more experience in the complaint handling, Medical Device industry, Customer relations, complaint trending, MDR submissions, FDA regulations, GMP. Skills: - Strong analytical, deductive reasoning and listening skills - Must be able to communicate precisely and accurately to all levels of the organization - Ability to speak multiple languages preferred including Spanish, Portuguese, and French. - Strong interpersonal skills with the ability to effectively lead a multi-functional audit team - Strong project management skills Education: - BS Degree in Science or Engineering or Business, or applicable work experience  Complexity of Duties: - Duties are very complex in nature and pertain to the overall in - Under the direction of the Manager, Customer Management Center, manages activities and procedures associated with complaints concerning client`s products. - Accountable for setting own work direction and completing work tasks. - Supervise the processing of customer complaints including maintenance of complaint files, responses to customers and Quality reports. - Responsible for a variety of mechanical and functional product evaluations related to the investigation of customer complaints. As well as supporting Market Segment Teams. - Able to manage the end to end process of customer complaints including utilization of the database systems used to process complaints.  Responsibilities: - Contribute to the business-wide quality strategy and quality objectives - Maintain systems to monitor and facilitate the timely investigations and close out of complaints. Ensure systems workflow precludes lengthy unanswered complaints. - Manage the process of the complaint handling system  Thanks & Regards Monika Kanwar Client Delivery Executive Spectraforce Technologies Inc. Phone No# 919-887-6786 EXT-4065 Fax No# 919-573-9398 Email: [email protected] Visit us: http://www.spectraforce.com