Field Service Administrative

1.Administrative Support to the Manager of Service Technicians - Prepare reports, summaries, and presentations - Coordinate communication and information flow between departments 2.Coordination of Field Service Technicians - Plan and optimize technicians’ schedules and assignments - Monitor service job execution (timeliness, quality, completion) - Support dispatching and prioritization of service requests - Maintain regular communication with field technicians and resolve operational issues 3.Service Systems & Documentation Management - Enter and update data in Dynamics systems - Ensure accuracy and completeness of service documentation (service reports, protocols) - Maintain proper documentation archiving in line with company procedures - Generate KPI reports related to service performance 4.Customer & Internal Collaboration - Act as the first point of contact for administrative service-related inquiries - Coordinate service requests and track their status - Collaborate with internal departments (Sales, Logistics, Warehouse, Finance) - Support complaint handling and escalation processes 5.Operational & Logistics Support - Coordinate delivery of spare parts, tools, and equipment to field technicians - Monitor inventory levels in cooperation with the warehouse team - Organize shipments, returns, and equipment logistics - Assist in organizing technical training sessions for the team 6.Process Improvement & Quality Control - Analyze operational data and identify improvement opportunities - Support the implementation of process improvements within service operations - Ensure compliance with company standards and procedures