Customer Support Manager

About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we’re looking for someone who shares that belief.   Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities - Lead, coach, and manage the customer support team - Develop and implement efficient support procedures and service standards - Monitor performance metrics and provide actionable insights - Resolve complex customer issues and escalate when necessary - Collaborate with other departments to improve customer experience - Recruit, train, and onboard new support staff - Maintain accurate records of customer interactions and performance reports - Conduct regular team meetings and provide continuous feedback Qualifications - Proven experience as a Customer Support Manager or similar role - Excellent leadership and interpersonal skills - Strong problem-solving and decision-making abilities - Familiarity with support software and CRM systems - Ability to analyze performance data and identify areas for improvement - Bachelor’s degree in Business Administration, Communications, or related field preferred - Outstanding verbal and written communication skills - Ability to manage multiple priorities in a fast-paced environment Benefits - Competitive salary: $63,000 - $69,000 per year - Health, dental, and vision insurance - Paid time off and holidays - Professional development and growth opportunities - Supportive and collaborative work environment - Retirement plan options - Flexible working hours