Enterprise Coordination Supervisor

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems. The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections. VSC Fire & Security in Cabot, Arkansas is seeking candidates for the position of Enterprise Coordination Supervisor What we offer: - Monday - Friday (occasional evening, weekend, and out-of-town work). - Options for Medical, Dental and Vision insurance for you and your family. - A 401K plan with a company match. - PTO and Paid Holidays. - Opportunities for training and advancement. - Relevant educational and licensure reimbursement for qualified candidates. - Health Savings Account (HSA). - Life Insurance. - Employee Assistance Program. - Referral Bonuses. What you need: - Three to five (3-5) years of industry related work experience. - Manage customer relations using excellent communication and sales skills for internal and external customers. - Leveraging outstanding analytical and planning skills combined with strong leadership skills. - Knowledge and aptitude for conflict resolution, organizational skills, analytical skills, scheduling, building code requirements, and building relationships. - Specializing in customer service and relationship sales coupled with management of a national support staff with a focus on increasing productivity. - Ability to follow written and verbal instructions. - Exceptional attention to detail and communication skills. - Eagerness for professional development and growth. - Ability to pass various background checks. - Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle. - Desirable (but not required!): - Associate or bachelor's degree in business or related field. - Industry related managment experience What you will do: - Act as the primary point of contact for Enterprise customers, adeptly managing relations through exemplary communication and sales skills. Demonstrate expertise to earn trust of internal and external stakeholders. - Oversee and cultivate seamless service delivery for Enterprise customers, ensuring consistent satisfaction and retention. - Specialize in customer service and relationship sales, guiding a national support staff for enhanced productivity. - Apply exceptional analytical, planning, and leadership skills to foster a supportive team environment, aligning with Division objectives. - Utilize effective communication and relationship management to engage stakeholders across organizational levels. - Maintain current and accurate order status, minimizing backlogs for service and ITM orders. - Strategically address Cancelled Service Requests, transitioning them into viable billable opportunities for growth. - Build trust within Divisions to enhance order efficiency and scheduling. - Forge partnerships with sub-contractors to expand service coverage. - Ensure client satisfaction by addressing inquiries, resolving issues, and enhancing the service experience. - Collaborate with stakeholders, both internal and external, to maintain effective communication channels. - Cultivate sub-contractor relationships and collaborate with procurement for timely materials. - Continuously optimize service experience, identifying areas for improvement and implementing enhancements. - Stay updated on industry trends, contribute insights, and enhance skills through training and development. - Maintain accurate documentation and prepare reports for senior management. - Identify business opportunities, target markets, and potential expansion areas. - Promote health, safety, and environmental regulations for secure service operations. - Stay informed about technological advancements to enhance service efficiency and customer experience. - Provide clients with insights, guidance, and educational resources for maximizing service utilization. - Manage service department budget, oversee expenditures, labor costs, and resource allocation. - Identify and mitigate potential risks related to service, customer satisfaction, and operational efficiency. - Pursue ongoing training, professional development, and industry best practices for continuous improvement. VSC Fire and Security is a drug free workplace. Equal Opportunity Employer We look forward to hearing from you! www.vscfire.com