Catering Lead

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian, local and homemade products - LEARN through our classes and our team’s product knowledge The Catering Lead plans, organizes and executes the catering business for an Eataly location. Reports to the Retail Manager. - Creates proposals, contracts, event orders and packages tailored to each guest’s requests - Negotiates executive partnerships to sell catering packages for breakfast, lunch, dinner and largescale events - Oversees catering events from start to finish: books, plans and executes functions - Executes all off-site catering for offices and VIP clients, coordinating delivery services and pickup business - Acts as a trainer for team members on catering operations - Communicates product and staffing needs for catering events on a daily basis - Manages catering call-backs from orders delivered same day to ensure 100% guest satisfaction - Handles and resolves complaints/accolades and communicates results to managers - Ensures catering collateral is displayed and stocked in the store at all times: catering menus, catering table, business cards, etc. - Performs other duties as required or assigned - 2+ years of experience in catering/sales management - Excellent communication skills - Ability to multitask in a fluid environment - Bachelor’s Degree preferredJob Requirements - Availability to work a flexible scheduling often including nights, weekends and holidays - Ability to lift up to 50 pounds - Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Benefits and Perks - Medical, Dental, Vision Insurance - Paid Time Off - Paid Parental Leave - 401K with match or RRSP - Bonus program - Free family meal daily - Discounts at Eataly - Classes on products and Italian cuisine - Referral bonus program - and more!