IT Support Technician - Bilingual in Korean REQUIRED

 IT Support Technician Location: Columbia, NC  Employment Type: Full-Time / Contract Salary: Approximately $60,000 annually (DOE) Work Arrangement: Onsite   Position Overview We are seeking a motivated and technically skilled PC/OS Support Specialist / IT Support Technician to provide onsite IT support facility in Columbia, NC. The ideal candidate will have hands-on experience supporting Windows-based PCs, operating systems, hardware, software, and general IT troubleshooting in a corporate or manufacturing environment. This position will primarily focus on day-to-day PC and operating system support, ensuring that end users and business operations receive timely technical assistance. There may also be an opportunity to transition into a Manufacturing Execution System (MES) Operator role in the future, depending on operational needs. PC & Operating System Support - Provide onsite technical support for desktop computers, laptops, and Windows operating systems. - Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices. - Diagnose and resolve operating system errors, application issues, and hardware malfunctions. - Perform PC setup, system imaging, software installation, and device replacement. - Support operating system updates, security patches, and routine system maintenance. - Assist with user account setup, password resets, and basic access-related issues. IT Helpdesk & End-User Support - Respond to employee IT support requests and troubleshoot technical issues. - Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems. - Troubleshoot printers, scanners, monitors, and other workplace IT equipment. - Document technical issues, troubleshooting steps, and resolutions. - Escalate complex technical issues to appropriate IT teams or vendors. - Maintain accurate IT asset and equipment records. IT Infrastructure & Operational Support - Troubleshoot basic LAN/Wi-Fi connectivity and network access issues. - Assist with workstation deployment, equipment replacement, and IT inventory management. - Coordinate with internal IT teams to ensure stable daily IT operations. - Support IT-related activities in office and manufacturing environments. - Follow company IT security policies and operational procedures.   - Previous experience in IT support, desktop support, helpdesk, or PC/OS administration. - Hands-on experience supporting Microsoft Windows operating systems. - Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting. - Experience installing and troubleshooting business applications and peripheral devices. - Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN. - Familiarity with user account administration and general IT support procedures. - Strong troubleshooting, problem-solving, and communication skills. - Ability to provide technical support independently in an onsite environment. - Strong organizational skills and the ability to manage multiple support requests. Preferred Qualifications - Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments. - Familiarity with Active Directory, Microsoft 365, and remote support tools. - Experience with PC imaging, workstation deployment, and IT asset management. - Basic understanding of MES or other manufacturing IT systems. - CompTIA A+, Network+, or Microsoft-related certifications. - Experience coordinating with corporate IT teams or external technical support vendors. All your information will be kept confidential according to EEO guidelines.